Refund policy

We do hope that you will be pleased with your Cookery Shop purchases and appreciate that you may want to check the items to ensure that they meet your full approval. In doing so however we would like to point out that you have a 'duty of care' to look after the items.

Please take care not to damage the goods (or packaging where it forms part of the goods), whilst you inspect them. We are happy to refund or exchange items provided they are returned within 30 days of receipt, and would ask that you also kindly return the original packaging.

Refunds will be made via the original payment method used.

If however the items are returned in a poor or damaged condition, we will seek compensation to either repair the goods or cover any loss.

Due to their perishable nature Food and Alcohol which carries a 'use by date', may not be returned.

Returns can be made through the following options:

How long will it take to receive a refund from returned products?
We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach the account within 7 working days. Timing will however depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods.

Delivery Charges
When a product is faulty or damaged we will refund your original delivery charge. Where unwanted goods are being returned, the original delivery charge will not be refunded.

For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau.